Return Policy
Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of purchase.
1. Please email twilliams@stetsonassociates.com to request a refund and we will assign you a tracking number.
2. Mail your returned item to:
Stetson & Associates, Inc.
Return # __________
13910 Champion Forest Dr #208
Houston, Texas 77069
3. Include in your package a signed letter stating the reason for your return and the original receipt or invoice.
Return Exceptions
Digital downloads and professional development course purchases are final.
Payment Policy
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)
Check/Money Order
Purchase Order
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
Mailing Address For Check/Money Order
Stetson & Associates, Inc.
13910 Champion Forest Dr #208
Houston, Texas 77069
Shipping Policy
Turnaround. All orders are shipped within 48 hours Monday – Friday 8am – 5pm.
Carriers. We use the following carriers to deliver our orders:
USPS
UPS
FedEx
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
